Frequently Asked Questions

Find answers to common questions about the VPN and browser features.

VPN

What is a VPN?

A VPN (Virtual Private Network) encrypts your internet connection and helps protect your privacy when browsing online, especially on public Wi‑Fi networks.

Does the VPN make me completely anonymous?

No. A VPN improves your privacy by encrypting your traffic and hiding your IP address from many websites, but it does not make you completely anonymous online.

Why is the VPN connection slower?

VPN traffic is encrypted and routed through secure servers, which may slightly reduce your internet speed depending on your network and server location.

Can I choose a server location?

Yes. You can select different server locations to optimize speed or access region‑specific content. Some locations may require points or a premium plan.

Why does the VPN disconnect?

The VPN may disconnect because of an unstable internet connection, network changes, battery optimization, or temporary server issues. Simply reconnect if needed.

Is my browsing activity logged?

We do not log your browsing history, the websites you visit, or your traffic content through the VPN tunnel. See our Privacy Policy for full details on what we do and don’t collect.

Browser

How do I clear browsing data?

Open the browser settings and choose “Clear Browsing Data.” You can remove your history, cookies, cache, and saved website data.

Can I browse privately?

Yes. Private Browsing prevents your browsing history, cookies, and temporary files from being saved on your device after you close the session.

Why won't some websites load?

Check your internet connection, verify that the VPN is connected properly, or try refreshing the page. Some websites may temporarily be unavailable.

Can I download files?

Yes. The browser supports downloading most common file types. Downloaded files can be accessed from your device or the Downloads section.

How do I manage bookmarks?

Tap the bookmark icon while viewing a webpage to save it. You can edit or remove bookmarks at any time from the Bookmarks page.

Does the browser block ads or trackers?

Depending on your settings, the browser may block trackers and harmful websites to improve privacy and security while browsing.

Account & rewards

What are points used for?

Points are an in‑app reward with no cash value. You can earn them (daily check‑in, rewarded videos, inviting friends, promo codes) and spend them on VIP servers or to remove ads within the app.

How do I delete my account?

You can delete your account and data from Settings → Delete account inside the app, or request deletion on our Delete account page.

How can I report a problem?

Use the app’s Feedback/Support option, or email us at [email protected]. Include as much detail as possible so we can assist you quickly.