Kiwi — Delete your account & data

You can request deletion of your Kiwi account and its associated data at any time. There are two ways to do this.

Option 1 — In the app

Open the app and go to Settings → Delete account. For email accounts, confirm with your email and password; your account and associated data are then permanently deleted.

Option 2 — Request by email (handled by our support team)

If you can’t use the app (for example, you’ve uninstalled it) or you signed in as a guest, send us a deletion request and our support team will verify and permanently delete your account and data.

Email us to delete my account

Or email [email protected] with the subject “Delete My Kiwi Account” and include:

The email address registered to your account (for email accounts), or
Your invite/promo code shown in the app (helps us locate guest accounts), and
A short confirmation that you want the account permanently deleted.

We verify each request to protect your account, then permanently delete it. Requests are processed within 30 days (usually much sooner), and we’ll confirm by email once it’s done.

What gets deleted

Your account and profile (email, display name).
Your points/rewards balance, invite/promo code, and referral records.
Your in‑app settings and preferences stored on our servers.
Support correspondence tied to the account, unless we’re required to keep it.

What we may keep

We may retain a limited amount of information only where required to comply with legal, tax, or fraud‑prevention obligations, or to resolve disputes. Any such data is kept for the minimum period required and then deleted. Purchase records processed by Google Play are held by Google under its own policy.

Account deletion is permanent and cannot be undone. Your points, VIP time, and invite history will be lost. Deleting your account does not automatically cancel an active Google Play subscription — manage subscriptions in the Google Play Store.

Guest accounts

If you used the app without signing in (a guest account), your data is tied to your device. Uninstalling the app removes local data; to delete server‑side guest data, email us the invite/promo code shown in the app so we can locate and remove it.

Contact

Questions about deletion or your data? Email [email protected]. See also our Privacy Policy.